Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@psrsilkindia.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@psrsilkindia.com.
Damages and issues :
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like sarees requested for finishing purpose, if blouse cut and knots tied, discount products.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
For products purchased online, exchange can be done only against a products listed in our website, exchange at any physical showrooms will not be accepted.
Refunds:
No refunds will be processed you can exchange only against our products listed in our website
Return Pick Up:
Return pickup is not available to all areas, customer has to ship the products on their own to our communication address
INTERNATIONAL RETURNS :
No exchange or return offers available for the International orders. In case if you have received and wrong or damaged items we kindly request you to inform us through cusotmercare@psrsilkindia.com within 48 hours. We will guide you how to proceed further.
We do not accept any damage or wrong products complaint received after 07 days from receiving the shipment.
There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.